At www.thesigmastore.in, we strive to ensure your satisfaction with every purchase. Please review our cancellation and refund policy outlined below:

Order Cancellation

  • You may cancel an order within 48 hours of placing it by contacting our customer support team at 0023654789.
  • If your order has already been processed or shipped, we may be unable to cancel it. In such cases, please refer to our return policy.

Return and Refund

  • We accept returns within 20 days from the date of delivery, provided the item is unused, in its original packaging, and in a resalable condition.
  • To initiate a return, please contact us at storethesigma@gmail.com to receive instructions and a return authorization.
  • Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed to the original method of payment within 7 days.

Non-Refundable Items

Certain items may not be eligible for return or refund due to hygiene reasons (e.g., personal care products, underwear) or if explicitly stated in the product description.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refund Exceptions

  • Refunds may not include the original shipping costs unless the return is due to our error.
  • Refunds are issued based on the purchase price of the item at the time of purchase and may not include any discounts, promotions, or additional fees applied after the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and details of the issue. We will assist you in resolving the problem promptly.

Contact Us

  • For any questions or concerns regarding cancellations, returns, or refunds, please reach out to our customer support team at storethesigma@gmail.com.

By making a purchase from www.thesigmastore.in, you agree to comply with our cancellation and refund policy.